Shipping Policy

Effective Date: 31.07.2026

At Found & Gifted, we take great care in preparing and dispatching your order. Please read our Shipping Policy before placing your order.

Processing Times

Processing times vary depending on the product ordered.

• Handcrafted and personalised items are made or prepared especially for you and may require additional processing time before dispatch.
• Home décor and curated collection items are processed as quickly as possible and dispatched once ready.

Estimated processing times are provided on individual product pages where applicable.

Delivery

We currently deliver within the United Kingdom. If international shipping is available, eligible destinations will be shown during checkout.

Delivery times are estimates only and begin once your order has been dispatched. While we always aim to deliver within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control.

Multiple Parcels

As our products are prepared and dispatched from different locations, if you order multiple items they may arrive separately and on different days.

You will not be charged additional shipping unless this is clearly stated at checkout.

Shipping Costs

Shipping charges are calculated at checkout and will be displayed before you complete your purchase.

Any promotional free shipping offers apply only where stated and may be subject to minimum order values or other conditions.

Order Tracking

Where available, tracking information will be sent to you once your order has been dispatched.

Please allow time for tracking information to update after receiving your dispatch confirmation.

Delivery Delays

Although we work hard to meet our estimated delivery times, we cannot be held responsible for delays caused by:

• Royal Mail or courier services
• Severe weather
• Customs or border checks (where applicable)
• Industrial action
• Public holidays
• Other circumstances beyond our reasonable control

We appreciate your patience should any unexpected delays occur.

Incorrect Delivery Information

Please ensure your delivery address is accurate when placing your order.

Found & Gifted cannot be held responsible for delays, additional costs or non-delivery resulting from incorrect or incomplete address details provided by the customer.

Lost Parcels

If you believe your parcel has been lost, please contact us as soon as possible.

We will work with the delivery provider to investigate the issue and keep you informed throughout the process. Where appropriate, we will arrange a replacement or refund in accordance with your statutory rights.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Where possible, include:

• Your order number
• Photographs of the damaged item
• Photographs of the packaging

This allows us to resolve the issue as quickly as possible.

Questions

If you have any questions about shipping or your order, please contact us using the contact details provided on our website. We're always happy to help